Frequently Asked Questions
Everything you need to know about our handcrafted Israeli jewelry.
Where is your jewelry manufactured?
All Baltinester jewelry is handcrafted by skilled artisans in the heart of Jerusalem, Israel, ensuring authentic craftsmanship and traditional designs.
Do you offer international shipping?
Yes, we ship our collections worldwide via express and secure couriers. Shipping times and costs vary depending on your location and chosen shipping method at checkout.
Is your jewelry made from genuine precious metals?
Absolutely. We use high-quality 14k and 18k gold, as well as 925 sterling silver. Many of our pieces also feature certified diamonds and genuine gemstones.
What is your return policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that custom-made or personalized items may be subject to different terms.
How can I determine my correct ring size?
We provide a comprehensive ring size guide on our website. If you are still unsure, we recommend visiting a local jeweler to be measured or contacting our support team for assistance.
Can I request a custom design or personalization?
Yes, many of our pieces can be personalized with Hebrew engravings or specific gemstones. Please contact our customer service team to discuss bespoke design options.